New appointment access system

Important Information

  • From Tuesday April 2nd, appointments, sick notes and other enquiries must all be requested through an online form via eConsult.
  • eConsults submitted before 5pm will be reviewed and responded to that same day.
  • If you are unable to complete an eConsult, please call our reception who will complete it with you over the phone.
  • Operating times:
  • Monday – Friday 7:30 am – 5 pm Closed between 1-2 pm
  • Saturday 8 am – 3 pm – These will be dealt with that day by our iHUB service.
  • Sunday Closed
  • Please contact reception for urgent calls only after 5 pm.

Frequently asked Questions

Why the change?

We want to provide our patients with the best service we can, and never want to compromise on our commitment to patient safety and excellent clinical care. Using eConsult helps us to allocate each request to the right person or team that can help you best. This will increase our appointment availability and reduce waiting times for you.

We really value continuity of care at Killick Street and this change will help us to continue providing this.

Other GP practices that have already made this change have found that patient satisfaction with their service has improved.

How does it work?

How will my eConsult form be dealt with?

What if I have an urgent problem?

How can I request a prescription?

What if I have no internet?

What if I don’t speak English?

What if I care for a vulnerable person?